Examples of Emergency Situations We can Handle
We offer immediate coordination of emergency utility services for plumbing, electrics, heating and more. We’re happy to use your preferred and trusted contractors or ours. Following the incident a detailed report is sent to you and your tenant is followed up with.
Boiler Issues & Breakdowns
We provide priority and immediate action to contact emergency gas services and advise tenants on safety measures while they wait.
Leaks & Water Escapes
Quick identification and coordination with emergency plumbers to prevent property damage and ensure the tenant’s safety.
Lockouts & Broken Keys
Coordination with security services, locksmiths, joiners and/ or law enforcement to secure the property and ensure tenant well-being.
How It Works
How It Works
01
Tenant calls us
Our team receives the emergency call and gathers essential information to assess the situation on your behalf.
02
We get to action
Based on the nature of the emergency, we contact the appropriate services or contractors, following our predefined agreements.
03
We take care of the rest
Detailed records of the incident and actions taken are compiled and sent to you, ensuring you are informed and prepared.
Speak to the team
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours phone number.
Hear from our well-slept and Happy customers
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
Experts in supporting Property Managers
Managing over 350,000 properties across the UK, PropCall is the UK’s only specialist Out-of-Hours Property Management Provider, providing tailored experiences to all of our customers.
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We are nationwide. PropCall supports property sector customers and their managed assets across the whole of the United Kingdom.
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We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
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We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
