out of hours & daytime property management
Our team of property managers have extensive experience across multiple sectors and manage over 400,000 units nationwide.
End-to-End call handling by Property Managers for Property Managers
Our service consists of real people in the UK with actual property management experience. We provide a telephone answering service in your company name and provide expert care to your residents, all while you sleep.
Out-of-Hours Call Handling
Real property managers answering your phones in your company name, 24 hours a day, 7 days a week, 365 days a year.
Day time Call Handling Services
Designed to give your team extra capacity, reduce operational workload and deliver a better service to residents.
Property Emergency Handling
Our 24 hour call answering service assesses every issue before instructing a contractor, helping resolve problems remotely.
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
Why our customers Choose PropCall
Whether you’re an independent estate agent or a nationwide property management business, PropCall will handle all after hours calls on your behalf.
Forward your calls to us as soon as you leave the office, including on weekends and national holidays.
We’re powered by Cutting edge tech
Our software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties; with no app download necessary, we can guide callers safely through situations with visual support on their screen throughout the call.
We Champion
staff Productivity
Having us handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening/night before, increasing staff productivity and job satisfaction.
We boost your Customer experience
Providing callers with a personal and friendly approach, even after business hours, leaves a lasting good impression - driving significant improvements in customer satisfaction.
We know property
like no one else does
No matter the size of your portfolio, PropCall have you covered, as experts in the property industry, and our experience & achievement speak for themselves.
The UK call answering service
Estates & Lettings
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Block Management
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Say goodnight to late night calls and hello to PropCall
