Property managers, are you ready for winter? Heating & boiler problems!
Winter Is Coming: Are You Ready for Tenant Heating & Boiler Issues?
We have had some decent weather across the UK this year, with a few more sun tan days predicted, but winter is fast approaching. As the colder months close in, property managers and landlords need to brace themselves for the seasonal spike in heating-related complaints. Winter is the time when heating systems are pushed to their limits — and unfortunately, that’s when the cracks start to show.
The Most Common Winter Heating Complaints
When temperatures drop, the calls and emails start rolling in. The usual tenant complaints include:
“Radiators aren’t heating up properly.”
Often caused by air in the system, sludge build-up, or an unbalanced heating circuit.“No hot water.”
Could point to a boiler fault, a broken diverter valve, or an issue with the hot water cylinder.“The boiler is making loud banging noises.”
Usually due to kettling (limescale build-up) or failing internal components.“The heating keeps cutting out.”
Low pressure, faulty thermostats, or electrical issues are common culprits.
Why Winter Makes Things Worse
Colder weather creates a perfect storm for boiler and heating problems:
Increased Demand – Heating systems work far harder in winter, especially during cold snaps. Older boilers, already struggling, are more likely to fail under pressure.
Lack of Maintenance – Many landlords skip summer servicing, so small issues — like slow leaks, worn seals, or minor blockages — remain undetected until the system is under full load.
Frozen Components – In very cold conditions, condensate pipes can freeze, shutting down boilers completely until thawed.
Poor Insulation – Older buildings with drafty windows and minimal insulation make heating systems work overtime, further increasing breakdown risk.
The Legal Risks of Delay
Heating and hot water aren’t optional extras — they’re legal requirements.
Under the Landlord and Tenant Act 1985, landlords must:
Keep installations for the supply of water, gas, electricity, sanitation, and space heating in good repair and proper working order.
This means that:
Failure to act quickly on heating problems can put you in breach of contract.
Tenants may withhold rent, make formal complaints to the council, or claim compensation.
Prolonged lack of heating can lead to damp and mould, adding another layer of liability and repair costs.
Prevention Is Always Cheaper Than Emergency Callouts
The best defence against a flood of winter complaints is proactive maintenance:
Schedule annual boiler servicing before the cold weather hits.
Bleed radiators and check system balance.
Insulate external condensate pipes to prevent freezing.
Encourage tenants to report minor issues early.
By acting before problems escalate, you’ll save money, reduce downtime, and keep tenants happier.
Below are 2 FREE checklists for property managers/landlords & for tenants
Winter Heating & Boiler Preparedness Checklist for property managers
Stay Warm This Winter – Heating & Hot Water Quick Checks for Tenants
Final Thoughts
With winter creeping up, heating systems will be pushed harder than at any other time of year. For landlords and property managers, this means preparation isn’t just good practice — it’s a legal necessity. A well-maintained boiler not only avoids costly breakdowns but also keeps you compliant, your tenants warm, and your property protected. Make sure you are ready for all potential outcomes and you can deal with the inevitable increase in out of hours tenant calls. For more information on how PropCall can help you contact us for a no obligation chat.