Property Call Handling from £80 per Month
From independent letting agents to nationwide property management companies, PropCall provides affordable, UK-based call handling and property management support tailored to your business.
Property Support That Works Around You
Every property portfolio is different, and so is the support it needs. That's why our property call handling packages are tailored to your portfolio size, call volumes and operational requirements.
From a little extra help to a fully managed solution, there's a PropCall package for you.
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PropCall Lite
Designed for smaller property portfolios, PropCall Lite provides affordable access to professional property management support, without the cost of expanding your own team.
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Out-of-Hours
Our experienced property managers handle evening, weekend and bank holiday calls, including maintenance enquiries and emergency contractor coordination.
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Daytime Support
Keep your business running smoothly with professional daytime call handling, resident communication, maintenance triage and contractor coordination.
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24/7 Support
For businesses needing a more comprehensive service, we'll build a bespoke property management support package around your existing processes, people and portfolio.
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Emergency Callouts
From burst pipes to electrical faults, our team handles urgent maintenance requests, coordinates emergency contractor callouts and keeps residents informed.
More Than Just a Call Answering Service
When you choose PropCall, you're gaining an experienced team of property professionals who understand your business and the people who rely on it.
We Are Real Property Managers
Your calls are answered by experienced, UK-based property professionals, not automated systems or generic call centre staff.
We Offer 24/7 Emergency Support
From burst pipes to broken boilers, our team can triage urgent maintenance issues and coordinate emergency contractors when they're needed.
Your Business, Our Team is you
We answer in your company name, follow your procedures and provide a seamless extension of your existing operation.
Hear from our well-slept and Happy customers
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
"I am an Estate Agent and using PropCall has been extremely useful. It has made our service better for Landlords and tenants as it is great to offer a 24/7 helpline to them. Tenants are reassured someone is there whenever they need them and Landlords know it cuts down on emergency call out charges. It had given me piece of mind also."
"Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
"One of the worst nightmares of a landlord is when you receive a phonecall from your tenant that there is an issue with heating... On Friday... At 3pm. And your go-to plumber is busy! PropCall have assisted us immediately, sending a professional to the property straight away. The level of service is just exceptional, highly recommend to anyone who want to have a good work-life balance with managing properties!"
"We use PropCall for our out of hours service, answering both sales and property maintenance calls from our clients and tenants. The team at PropCall have surpassed our expectations in everyway. They are professional, responsive and offer a fantastic service. They are truly an extended part of our team."
"We have been a client for a little over 6 weeks and the feedback all round so far is excellent. Aaron and his team are all very responsive, knowledgeable and professional and we feel that our OOH is in very safe hands."
"Dealing with the team at PropCall has been amazing. Very clear communication and an overall excellent service. Would recommend them to any company needing an Out of Hours call handler!"
"Having used various out of hours processes/systems/companies over the years, it is really refreshing to now use a company who actually understand what you do, the schemes that you manage, and how to deal with each scenario. Rather than just call handling, these guys are actually armed with the knowledge to handle situations and provide response, rather than it just being another thing for you to pick up on a Monday morning! Really great service, excellent team, and well structured and managed company. Five stars all the way"
"We started with Aaron and the team in late December 2021 and I have been delighted with the seamless way that Propcall have worked with us for the benefit of our clients. Keep up the excellent work, and I look forward to our working relationship growing stronger."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"PropCall has done exactly what they promised and answer our tenants out of hours issues without having to refer to our Team.They have an excellent knowledge of properties and the issues which arise. This has saved our staff being on call and helped enormously."
"PropCall have really helped us with our call handling especially during busier times. Really professional and easy to communicate with. Would not hesitate to recommend!"
"Absolute fantastic company to work with, couldn't ask for a better service! I would highly recommend to any property managers to want to really enhance the support and service they provide to their tenants."
"I use PropCall for my out of hours provision and am so impressed by their professionalism, friendliness and ability to be flexible. I would highly recommend PropCall to any organisation that needs a superstar out of hours team."
"We used to have a receptionist but when she went for lunch etc calls were missed - a call never missed with Propcall and if they are unable to put the call through an email is sent within a minute of the call being received to notify the intended recipient - first class service at a very competitive price."
Getting Started Couldn't Be Simpler
No complicated onboarding. No unnecessary disruption. Just the right support.
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Tell Us What You Need
Tell us a little about your portfolio, the challenges you're facing and the level of support you're looking for.
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Build Your Package
We'll recommend a cost-effective solution tailored to your business, with a clear quotation.
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Leave the rest to us
Once everything is set up, simply divert your calls to our experienced property management team.
Great Value Guaranteed
We believe choosing a property call handling provider should feel like a confident decision, not a costly commitment.
Price Match Promise
If you've received a lower quote for comparable property management call handling services, send it our way.
We'll match it on a like-for-like basis, so you can benefit from experienced property professionals at a competitive price.
3-Month Promise
We're confident you'll love having PropCall on your team, but we believe great service should earn your loyalty.
That's why you can cancel within your first three months if we're not the right fit, in line with your agreed cancellation terms.
Frequently Asked Questions
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PropCall packages start from £80 per month. Your quotation will depend on your portfolio size, expected call volumes and the services you need. Every package is designed to provide the right level of support at a competitive price.
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Depending on your requirements, our services can include telephone answering, tenant and resident enquiries, out-of-hours support, maintenance triage, emergency contractor coordination and daytime property management assistance.
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Yes. If you have a lower quotation from another provider for equivalent services, we'll match it on a like-for-like basis, subject to comparable service levels, usage and contract terms.
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Yes. Our 3-Month Confidence Promise allows you to cancel during the first three months of your service, subject to your agreed cancellation terms.
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Absolutely. PropCall Lite is designed specifically for smaller property portfolios, providing affordable professional support without the expense of recruiting additional staff.
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Yes. We offer daytime property support and 24/7 out-of-hours call handling, with the flexibility to combine services into a package that suits your business.
Say goodnight to late night calls and hello to PropCall
