How to Reduce Emergency Callouts and Save Costs with PropCall

In today’s property management world, finding a balance between tenant satisfaction and operational effectiveness can sometimes seem like an ongoing battle—particularly when emergencies strike outside of business hours. In this article, we're going to explore how to reduce emergency callouts and save costs with PropCall.

At PropCall, we provide a reliable, 24/7 call answering service specifically designed to assist property managers, letting agents, and landlords in managing emergencies without the inconvenience or expense of unnecessary contractor visits.

One of our most effective tools? Our video triage service, which allows you to reduce emergency callouts, saves you money, and keep happy, secure tenants.

Why Unnecessary Callouts are a Problem?

Late-night maintenance requests, weekend emergencies, and tenant problems don’t always require an emergency contractor response. But, without proper assessment, you could end up paying for expensive emergency callouts that were avoidable.

These unnecessary visits can quickly drain your finances, create operational stress, and lead to disruption of tenants. That's where PropCall steps in with a smarter, cost-effective solution.

What Is Video Triage and How Does It Reduce Emergency Callouts?

Our video call triage process allows us to remotely assess reported faults and determine whether an emergency contractor callout is necessary or whether temporary measures can be put in place to resolve the issue.

Here’s our simple, effective 3-step process:

Step 1: Instant Video Link
We forward the tenant a safe video link via SMS when they call in an emergency. They can then easily connect with our skilled property management team via their smartphone or tablet.

Step 2: Guided Troubleshooting
Our UK-based experienced staff guides the tenant through make-safe measures and troubleshooting steps in real-time. This may include isolating water supplies, resetting machinery, or boarding a damaged section.

Step 3: Detailed Feedback and Reporting
We capture images, videos, and take full notes during the call. This is relayed back to you, giving you full knowledge of the situation so that you can make an informed choice about what to do next.

Real-Life Example: Effective Leak Handling

Leaks constitute one of the most frequent out-of-work hours calls of property managers. Without analysis, even a small leak can cause an expensive call to an emergency plumber.

With PropCall’s video triage service, our team can quickly assess the urgency of a leak, guide the tenant to operate stop taps or isolation points, and determine whether the issue can be left until business hours—saving you time and money.

The Benefits of PropCall’s 24/7 Property Management Support

By partnering with PropCall, you can:

• Reduce emergency callouts and prevent unnecessary contractor costs
• Provide tenants with responsive, real-time support
• Gain full visibility with images, reports, and call logs
• Deliver a seamless, professional experience under your brand
• Enjoy peace of mind knowing expert help is always available

Whether you manage build-to-rent (BTR) developments, private rental properties, or block portfolios, our 24/7 call answering service is designed to help you work smarter and keep costs under control.

Ready to Reduce Costs and Streamline Your Maintenance Process?

At PropCall, we handle over 350,000 properties across the UK, offering expert emergency maintenance support that reduces operational strain and enhances tenant care.

If you’d like to find out more about how PropCall’s cost-effective property management solutions can support your business, request a callback or get in touch via 0161 510 5600.