The cLIENT
Established in 1968, Beresfords are the largest family-owned independent estate and letting agent in the South East of England with an extensive network of branches. They were crowned winners of the Best Estate Agency Marketing in Essex at the recent prestigious International Property Awards.
THE REVIEW
"Having used PropCall now for over 3yrs we are extremely happy with the reliable, expert service received, especially as they understand our property management requirements. Having been recently named as one of the most trusted agents in the East of England, tenant & client satisfaction are incredibly high on our list of priorities, and the team at PropCall manage our out of hours enquiries exceptionally, with the same level of care our own property managers do, a truly welcome extension to our company."
Natasha Kendle MARLA
Manager Residential Lettings
Beresfords
What We Did
What We Did
The Solutions
After-Hours Support
Implemented a complete after-hours call handling service with trained property managers available at all times, including public holidays.
Remote Issue Resolution
Used video calls to remotely assess maintenance issues like leaks, floods, or electrical faults without defaulting to contractor call-outs.
Emergency Call-Out Reduction
Minimised unnecessary emergency callouts by resolving issues remotely whenever possible, protecting wellbeing and budgets.
Lead Capture Out-Of-Hours
Handled all after-hours sales and lettings enquiries, collecting relevant details and forwarding them to the right departments.
Swift & Seamless Implementation
Delivered a rapid 48-hour onboarding process with no need for system access, ensuring fast setup and minimal disruption.
