The cLIENT
Sweetcombe Cottage Holidays is a self-catering agency focusing on East Devon. Established over 35 years ago with just a handful of cottages, the company has grown to the point where they successfully market a wide variety of holiday cottages in Devon. They have built a reputation for offering only the best of properties. Family run to this day, they offer a truly personal service.
THE REVIEW
Partnering with Propcall has transformed the way we manage our out-of-hours service. Their team provides a consistently professional, friendly and reassuring experience for our guests, property owners and tradespeople, giving us complete confidence. Although we're based in East Devon and Propcall operates from Manchester, the distance has never been an issue. Communication is excellent, and our Client Service Manager has been responsive, collaborative and a genuine pleasure to work with from day one.
We would highly recommend Propcall to any business looking for a reliable, professional and customer-focused out-of-hours call handling partner.
What We Did
What We Did
The Solutions
After-Hours Support
Implemented a complete after-hours call handling service with trained property managers available at all times, including public holidays.
Remote Issue Resolution
Used video calls to remotely assess maintenance issues like leaks, floods, or electrical faults without defaulting to contractor call-outs.
Emergency Call-Out Reduction
Minimised unnecessary emergency callouts by resolving issues remotely whenever possible, protecting wellbeing and budgets.
Say goodnight to late night calls and hello to PropCall
