out-of-hours Call answering & property management
Our team of property managers have extensive experience across multiple sectors and manage over 350,000 units nationwide.
ABOUT
ABOUT
Out-of-hours call handling, by real Property Managers
Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your residents, all while you sleep.
WE Don’t Off-Shore
We have real property professionals answering the phones; no robots, no AI and certainly no answering machines.
WE Keep things simple
Simply switch off at your normal closing time and hand the reins over to your trusted out-of-hours property team.
WE solve problems
We offer 24 hour emergency contractor call-outs, using either your trusted network of suppliers or ours.
Why our customers Choose PropCall
Whether you’re an independent estate agent or a nationwide property management business, PropCall will handle all after hours calls on your behalf.
Forward your calls to us as soon as you leave the office, including on weekends and national holidays.
We’re powered by Cutting edge tech
Our software will increase your first call resolution, improve NPS, and reduce the need for contractors to visit properties; with no app download necessary, we can guide callers safely through situations with visual support on their screen throughout the call.
We Champion
staff Productivity
Having us handle your calls outside of office times allows your daytime staff to focus on their work and not become bogged down in rectifying issues from the evening/night before, increasing staff productivity and job satisfaction.
We boost your Customer experience
Providing callers with a personal and friendly approach, even after business hours, leaves a lasting good impression - driving significant improvements in customer satisfaction.
SECTORS
SECTORS
We know property
like no one else does
No matter the size of your portfolio, PropCall have you covered, as experts in the property industry, and our experience & achievement speak for themselves.
Estates & Lettings
Social Housing
Block Management
Student lettings
NEWS
NEWS
Free Advice and company news
Our knowledge base offers free advice, latest news and reports on changes in the sector; here you can get the latest industry news and sign up for updates.
